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Terms and Conditions

Methods of Payment

  • Secure Online Card Payments
    We accept the following debit/credit cards:

    Visa
    Visa Delta
    Visa Electron
    Maestro/Switch
    Mastercard

    Please note that we do not accept American Express cards.

    If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.

    • Account name: Mobile Fun Limited
    • Account number: 2081 3788
    • Sort code: 20-84-13
    • IBAN: GB18BARC20841320813788
    • Swift: BARCGB22
  • PayPal
There is no fee payable if you pay with PayPal. Please note that when ordering items that are Out-of-stock, when paying with Paypal, full payment is taken at the time of ordering. To cancel or amend an unshipped order please email support@gearzap.com

Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.

Buying Products on Our Website

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.

GearZap.com (Mobile Fun Limited) does not invite purchases from outside of the European Union (EU); and therefore all transactions will be subject to UK VAT. You are advised not to place orders with a shipping destination outside of the EU using the available shipping options (which also operate within some non-EU territories e.g. Jersey & Guernsey - VAT-free zones outside of normal UK and CE trade tariffs); in doing so you agree to accept the VAT levied against your purchase.

Your Right to Cancel

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of your order within seven working days of delivery (starting the day after the receipt of the goods).

To cancel your order before delivery, you must first check your order status within the order tracking facility as detailed in the order tracking section above. If your order has not reached the delivery process, a customer service operative will be able to cancel your order.

You are responsible for returning the items in a re-saleable condition at your own cost unless the goods are fault or mis-described. Please review the Returns Policy detailed below.

The goods must not have been used, must be complete with all components and the packaging must not be damaged. Note that if these conditions are not met we may not accept returned goods; You will be credited with a full refund within 30 days of notifying GearZap of the cancellation.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. Please ensure that all returns are securely wrapped and packaged. Do not send the original handset box as this will be disposed of if returned.

We cannot be held responsible for any units that have been damaged in transit.


Delayed/Lost Delivery

  • If you have not received your order within 15 working days of despatch (not including Sundays), you must immediately advise GearZap Customer Services of the delay/loss.
  • In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by a non-delivery declaration from which you will need to complete and return.
  • Where a refund is requested, the non-delivery declaration from must be returned complete before a refund can be authorised.
  • The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and returned to the freepost address supplied with the form.
  • Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods and postage.
    1. Where a replacement has been requested and dispatched, this will be charged to the method of payment for your order if a replacement has already been dispatched.
    2. Where a refund has been requested and the form has not been received in the given time, then the refund will not be processed.
  • This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 20 working days from the date of receipt for the non-delivery declaration from. Forms received between the 11th and 20th working day will incur a 20% administration fee of the value of the lost parcel and will be charged to the method of payment for your order. Any form returned after this period will be deemed void.
  • Duplicate forms can be requested from GearZap.com Customer Services.
  • Returns Policy

    At GearZap we have every confidence that you will be delighted with your purchase. However there may be times where you need to return your order, so we have now introduced a ‘30 Day No-Quibble Money Back Guarantee’.

    So if that new case you’ve ordered doesn’t suit, or the item doesn’t meet your needs, you can now return the item to us within 30 days of delivery and we will refund you the price paid for the goods and the cost of delivery.

    Faulty Goods – within 30 days

    If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault in order to claim a full refund or exchange, (please note that for our business customers, different terms of sale apply), otherwise your return will be processed under the terms of the Manufacturers Warranty (see below).

    First complete our Online Returns Form; you shall be diverted to our sister company Mobile Funs website. Once completed then please return your faulty product back to us. To ensure your return is processed without delay, please ensure you include the Unique Returns Reference provided or enclose a printed copy of the completed online returns form. Check that all returns are securely wrapped and packaged.

    To assist our customers GearZap is in partnership with Collect+ to provide a returns service available at over 3,000 local stores across the UK. Most stores are open 7 days a week until late. Please click the Collect+ link to find out more. Providing your return is confirmed as faulty on testing by our returns team, the return is free of charge, however there will be a charge of £2.60 made to your order if the return is not faulty.

    For orders outside of the UK Mainland where our Collect+ service is not available we recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

    Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you (In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. electrical faults etc.). In this instance you will be liable for the return carriage.

    Goods outside 30 calendar days shall be issued with a replacement only.

    Unwanted Goods – within 30 days

    You can return unwanted goods within 30 calendar days of delivery and we will refund you in full for your order - you are responsible for return postage cost.

    First complete our Online Returns Form; you shall be diverted to our sister company Mobile Funs website. Once completed then please return your product back to us. To ensure your return is processed without delay, please ensure you include the Unique Returns Reference provided or enclose a printed copy of the completed online returns form. Check that all returns are securely wrapped and packaged.

    To assist our customers GearZap is in partnership with Collect+ to provide a returns service available at over 3,000 local stores across the UK. Most stores are open 7 days a week until late. Please click the Collect+ link to find out more. There will be no charge made by the Collect+ store when you hand in your parcel for return back to Gear Zap, however on processing your return when received by our Returns Team, a charge of £2.60 will be made to your order to cover the cost of the Insured & fully tracked Collect+ returns postage.

    For orders outside of the UK Mainland where our Collect+ service is not available we recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

    If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.

    Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, all types of replacement batteries, Memory, Media Cards or similar products. Wireless or Wired Headsets are also excluded where evidence of in-ear use has been identified; this is due to reasons of hygiene.

    Replacements & Refunds

    Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

    If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*. Any return that is not accompanied with the returns form or returns reference number will be held by GearZap for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

    *These terms do not affect your statutory rights.

    Notes

    - Please ensure that all returns are securely wrapped and packaged.
    - We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods.
    - We cannot be held responsible for any units that have been damaged in transit.
    - Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.
    - If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being incurred.
    - Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
    - Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.

    Manufacturers Warranty

    After 30 days, returned faulty items will be processed according to the manufacturer’s warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement and we will manage this.
    Failed Delivery Policy

    On occasions parcels identified as ‘Failed Delivery’ are returned to GearZap.com within 5-10 days of dispatch from our warehouse.

    Reasons given are the following:

    1. Addressee has gone away
    2. No Answer
    3. Address Incomplete
    4. Address Inaccessible
    5. Addressee unknown
    6. Refused
    7. Not called for


    Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.

    Reasons 1 & 2
    Cost of the re-delivery will be charged to you and your order will be dispatched within 48 – 72 hours from notification, unless GearZap.com receives alternative instructions.

    Reason 3-5
    Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.

    Reason 6 & 7
    No action will be taken by GearZap.com until new instructions are received from you. If after 30 days from the original dispatch date you have not contacted GearZap then your order will be disposed of and a recycling charge made to your account.


    Promotional Codes
  • Promotional codes are only valid online and need to be entered in the shopping basket to obtain discount.
  • Promotional Codes cannot be used in conjunction with any other promotional codes.
  • Any certificate or voucher has a cash redemption value of 0.001p and is not transferable or assignable.
  • Information You Provide To Us
  • The following applies to any information you provide to us, for example during any registration or ordering process.

    • You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our 'Partner Companies'). If you would like to request information or review or modify any part of your personal information then you should e-mail us at support@gearzap.com.

    • If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behaviour and if you send us personal correspondance such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as 'Personal Information'

  • Online Contract Formation
  • By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from GearZap.com (Mobile Fun Limited). Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail or SMS you, or when the goods you ordered are effectively despatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the despatch confirmation e-mail or SMS and that have not been despatched to you do not form part of the binding contract between you and GearZap.com (Mobile Fun Limited).

  • Fraud

    GearZap.com will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

    Age

    Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.

    Images

    All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.