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Delivery Information

Orders received before 6pm Monday-Friday (except UK public holidays) are usually despatched the same day subject to stock availability.

Delivery OptionsCourierCostEstimated Delivery Time

Royal Mail 48 (Economy)


Royal Mail £1.99 Royal Mail’s reliable economy postal service is suitable for less urgent orders. This service is un-tracked is usually delivered in 3-7 working days including Saturday. We guarantee to dispatch in-stock items today if you order before 6pm.

Royal Mail 24 (First Class)


Royal Mail £3.50 Royal Mail’s flagship service aims to deliver your order on the next working day including Saturday, and indeed ’97% of our customers tell us that their order arrives next day!’. This service is untracked and may take up to 3 days. We guarantee to dispatch in-stock items today if you order before 6pm.

Parcelforce Express


Parcelforce £6.95 Parcel Force – Express 24 guarantees delivery on the next working day and the tracking code is emailed to you when we dispatch the order. *Not available for the Channel Islands. We guarantee to dispatch in-stock items today if you order before 6pm.

Royal Mail Special Delivery (1pm)


Royal Mail £7.95 Royal Mail Special Delivery is guaranteed to deliver your order before 1.00pm the next working day. The Special Delivery tracking code is emailed to you when we dispatch the order (except Scottish Highlands). We guarantee to dispatch in-stock items today if you order before 6pm.

Royal Mail Special Delivery Saturday Service


Royal Mail £9.95 When you purchase on a Friday and need delivery on Saturday you should select the Special Delivery™ Saturday Service for guaranteed delivery of your urgent or valuable item before 1.00pm to 99% of the UK. The Special Delivery tracking code is emailed to you when we dispatch the order (except Scottish Highlands). We guarantee to dispatch in-stock items today if you order before 6pm.

DHL Global Mail


DHL £3.50 A low cost, reliable international posting service, suitable for your less urgent orders. This service is untracked and is usually delivered in 4-8 working days.

DHL International Air Express


DHL From – £9.95 Order before 5pm UK time for a fast, secure and reliable worldwide delivery. Your item will receive priority handling, and benefit from a full on-line tracking facility so you can check your mail’s progress along the way. Usually takes 1-3 working days.


* Although Royal Mail 24 usually takes between 1 – 3 working days from the despatch date, it's been our experience that the majority of late packages arrive just a day or two after this estimated delivery period. Please be aware however that although NOT the norm, delays on this service can result in orders taking up to 15 days to arrive.

Order Upgrades

If your order is over £60 we automatically upgrade your shipping to insured Royal Mail Special Delivery or to International Airsure Delivery to ensure you get your order as quickly as possible. You will be able to track your delivery with a unique code and it is guaranteed to arrive by 1pm the next working day (Except Scottish Highlands).

International Express Delivery

GearZap delivers to the following countries worldwide:

Country

DHL Global Mail – Estimated Delivery Time

DHL Express – Estimated Delivery Time

Argentina

5-9 working days

2-3 working days

Australia

9-14 working days

3-4 working days

Brazil

5-9 working days

3-4 working days

Bulgaria

4-8 working days

1 working day

Canada

4-8 working days

3-4 working days

Croatia

5-9 working days

2-3 working days

Cyprus

4-8 working days

1 working day

Czech Republic

4-8 working days

1 working day

Egypt

6-10 working days

2-3 working days

Estonia

4-8 working days

1 working day

Greece

4-8 working days

1-2 working days

Guernsey

5-9 working days

1 working day

Hong Kong

5-8 working days

2-3 working days

Hungary

4-8 working days

1 working day

India

4-8 working days

N/A

Indonesia

5-9 working days

2-3 working days

Israel

5-9 working days

1-3 working days

Japan

5-9 working days

2-3 working days

Jersey

5-9 working days

1 working day

Kuwait

5-9 working days

2-3 working days

Latvia

4-8 working days

1 working day

Luxembourg

4-8 working days

1 working day

Malaysia

6-10 working days

3-4 working days

Malta

4-8 working days

1 working day

Mexico

5-9 working days

2-3 working days

New Zealand

6-10 working days

3-4 working days

Norway

5-9 working days

2-3 working days

Pakistan

5-9 working days

2-3 working days

Philippines

5-9 working days

2-4 working days

Poland

4-8 working days

2-3 working days

Portugal

4-8 working days

1-2 working days

Qatar

6-10 working days

2-3 working days

Romania

4-8 working days

1 working day

Russia

4-21 working days

N/A

Saudi Arabia

8-10 working days

2-3 working days

Serbia

4-8 working days

1-2 working days

Singapore

6-10 working days

3-4 working days

Slovakia

4-8 working days

1 working day

Slovenia

4-8 working days

1 working day

South Africa

6-10 working days

2-3 working days

Sri Lanka

5-9 working days

2-3 working days

Switzerland

4-8 working days

3-4 working days

Thailand

5-9 working days

2-3 working days

Trinidad & Tobago

5-9 working days

2-3 working days

Turkey

5-9 working days

1-2 working days

United Arab Emirates

5-9 working days

2 working days

United States

4-8 working days

2-4 working days

Vietnam

5-9 working days

2-3 working days

Shipments to international countries over the value of £75 will also require delivery by a tracked service.

Order Tracking

When you purchase online, we will send you confirmation to the email address that you provided, informing you that we have received your order. You will also receive an email to confirm when your items have been despatched.

Notes

1. Royal Mail 24 - We cannot guarantee next working day delivery. However, if you need the guarantee of a next day delivery, we recommend Royal Mail's Special Delivery service.
2. Parcels that are dispatched by Royal Mail Special delivery or International Air Mail will need to be signed for.
3. In exceptional circumstances we reserve the right to use alternative couriers.
4. Saturday deliveries are at the discretion of the couriers, it is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings.
5. In signing for a delivery you are accepting the item in the condition it arrives.
6. If goods are returned to Gearzap.com because of a failed delivery for any reason, the carriage cost is not refundable. We reserve the right to charge for any extra carriage costs incurred to re-send goods.
7. Missing or delayed items: Please note that we will need to wait 15 days before being able to trace, replace or refund lost items.
8. We do not accept responsibility for customers who select an unsuitable delivery option.
9. For insurance purposes we recommend that UK orders over £60 are sent via Royal Mail Special Delivery.

* Arrival estimate is as given by Royal Mail. Please note that delivery may take longer if circumstances beyond our control disrupt postal services.
† Credit of postage costs on your order will be issued when applicable.

 

DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $200 when shipped to the United States.

Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.

 

DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay the any import duty levied against your shipment, resulting in the shipment being returned to Gearzap, then all related returns charges plus a minimum administration charge of £5.00 (or equivalent currency at current exchange rate) will be charged against your final refund amount.

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